Shelly Toney, HIS #1540
Hearing Instrument Specialist
Shelly P. Toney is a Hearing Instrument Specialist licensed in the state of North Carolina. Shelly is originally from Gastonia, North Carolina and moved to Dallas, North Carolina as a child and currently still resides there. Shelly attended North Gaston High School and Graduated in 2004. After high school, Shelly started to pursue a career in Nursing at Gaston College. In August of 2014 Shelly changed career paths and started with Best Value Hearing as a Patient Care Coordinator.
In 2017 Shelly became fully licensed and started as a Hearing Practitioner. Shelly is very passionate about the impact that hearing has on a patient’s life.
What Shelly loves most about saving hearing lives is when the patients and their families come back and love how they are hearing. Shelly is very focused on patients having a successful outcome with hearing devices.
Outside of saving hearing lives, Shelly loves to travel to the beach and any other spontaneous adventure her husband comes up with. Shelly enjoys spending lots of time with her 4 children. Shelly’s favorite family member is her 4-year-old Boston Terrier, Sadie.
Tracy Duvall, PSC
Patient Service Coordinator
Tracy Duvall is a Patient Service Coordinator. Tracy is a native of Gaston County and moved to Dallas, North Carolina in 2003.Tracy attended Ashbrook High School and Gaston College and started working at Dr. R. Wm. Kelly Jr. DDS, PA office in 1989 as a Front Office Receptionist and moved into the Office Manager position in 1997 until 2005. At that time, she had her second child and decided to be a stay at home mom. In 2010 she began working for Dr. David White Orthodontist Practice as an Orthodontist Assistant until 2015.
Tracy began working in the hearing industry in 2015 and was drawn to the profession because she really enjoys being a part of making a positive impact on other people lives, working with the public and making people smile. What Tracy loves most about saving hearing lives is being a part of changing someone’s life for the better. Tracy strives to give excellent customer service by building relationships with her patients helping them with financing options and educating them through their hearing journey in her everyday work with patients.
Outside of saving hearing lives, Tracy loves hobbies such as dancing, making crafts and spending time with her family.
Tracy is great to work with. She is excellent in every way, professional, friendly, prompt, caring, and I like to talk with her. I give her 5 stars. ThanksJuanita Fraley, on Google
They are really trained professionals I had no problem with understanding them they are great I would recommend them highlyDasonfreeman2, on Google
My experience with Best Value Hearing Center has been 5 star in all ways. Excellent staff, never have to wait, not rushed, concerned only about my needs, and very personable, yet professional and knowledgeable. My hearing was tested, my needs evaluated, hearing aids ordered and arrived extremely fast. I was...betty samole, on Google
we have been to Best Value Hearing Center several times to try and find a perfect hearing aid for my mom. Shelly is the absolute best person to work with? She has patience. She’s knowledgeable and very good with my Mom. I highly recommend this business for all your hearing...Phyllis Salazar, on Google
Tracy, at Best Value Hearing Care Center, is absolutely amazing. She is kind, professional, and knowledgeable. The center recently had Shelly leave to another center, and the place would crumble without Tracy! I look forward to my next appointment.Cindy Phillips, on Google